Terms & Conditions

Pollywiggle is a trading name associated with Bishy B industries Limited.

The name trading name ‘Pollywiggle’, website address: https://pollywiggle.com and all associated properties are owned and operated by Bishy B Industries Ltd (“BBIL”) (registered in England and Wales under the number 6029584) of 97 Yarmouth Road, Norwich, Norfolk, NR7 0HF.


BBIL and their contractors make no representations about the accuracy or suitability of the information provided on this website or any other websites under the control and operation of BBIL. The information is provided ‘as is’, without express or implied warranty. You use the information at your own risk.

We will do our utmost to ensure that availability of the websites will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Your access to this website and other websites operated by BBIL may be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.

BBIL take no responsibility for the content of websites that link from www.pollywiggle.com and associated websites. Links to third party websites are provided for your convenience only. BBIL and their contractors are not responsible for and make no representations concerning the condition and content of, or products offered at any third party website. The provision of a link does not indicate, expressly or impliedly, that BBIL or their contractors endorse the website or the products or services offered there. You access third party websites and purchase and use any products or services at your own risk.

Any notice or correspondence from BBIL to you may be delivered by e-mail or post to you at your last known address. Evidence of posting (either electronically or otherwise) shall be taken as evidence of delivery. This agreement shall be governed by English Law.


Unless otherwise stated, all of the material on the websites created by Pollywiggle, including logo’s, images and text, is the copyright of BBIL or their clients, who permit you to download or print web pages or documents for your own private use in the course of the normal use for information assistance purposes. Apart from such use and any fair dealing for the purpose of private study, research, criticism or review, as permitted under the Copyright, Designs and Patents Act 1988, no part may be reproduced or re-used for any purpose whatsoever without the prior written permission of BBIL. Users must not whether through the use of additional software or data mine conduct automated searches on this website or the data contained in it.

Privacy & Cookies.

Bishy B Industries Ltd (BBIL) is committed to protecting your privacy, and at the same time we endeavour to use any data we collect from you to provide the best possible service. This privacy policy describes how we collect and use your personal data.

The Pollywiggle website is hosted in Belgium and maintained in the UK. We take great care to comply with requirements of the UK Data Protection Act 1998 with regard to the personal information you supply on this site.

However, as no data transmissions over the Internet can be guaranteed to be 100% secure we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

BBIL may occasionally modify this Privacy Policy, such variations becoming effective immediately upon posting to the website and by continuing to use the website, you will be deemed to accept any such variations.

Please note that BBIL does provide links to other sites, which may not be governed by this Privacy Policy and you should view the particular privacy policies of those sites for further information.

Data Collection

This site collects personal data from you via a contact form that we provide so that you may contact us with enquiries and send us your details.

You submit information using these methods voluntarily, and agree to the use of the personal data you provide as described in this policy.

If you give us personal information about somebody else, such as a colleague, we will assume you have their permission to do so, and their data will also be subject to this policy.

Data Collection via Cookies

BBIL may also collect personally identifying information using cookies. Sometimes cookies are required as part of this site’s operation. We will not collect personal data about you using cookies outside of this purpose.

We also use cookies to monitor customer traffic patterns and site use, which enables us to improve the service we provide.

If you prefer not to allow the use of cookies, you can change the configuration of your browser to either warn you when you receive a cookie, or to automatically reject them. You may find, however, that disabling cookies means certain areas of the site do not function correctly.

Data Usage

BBIL will use the data you supply to answer an enquiry or to administer an ongoing commercial relationship.

We may also use your data to tell you about changes to the way we work, new information, or products and services offered by BBIL that we think you will find valuable.

BBIL does not share, sell, trade or rent your personal data outside of the BBIL group.

Data Usage Links to External Websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website.

Therefore, BBIL cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Payment Terms

We operate 7 day payment terms, as detailed on our invoices.

We accept credit/debit cards and BACS payments (our preferred method). We can also arrange direct debit payment methods.

Any invoices not paid within the 7 days of invoice, will be sent a reminder email. Payments still not received within 48 hours of the reminder email being sent may be subject to a £39 late payment fee and interest of 3% may be charged daily from the 14th day past invoice, until the date the payment clears our accounts.

This is as per the ‘Late Payment of Commercial Debts (Interest) Act 1998′ and applies to all contracts agreed after 7 August 2002.

If you wish to discuss alternative payment options prior to commencement of a project (for example, spreading the cost of a project over multiple months), do speak to us. We are often able to be flexible.

Payments For Website Design Projects

Once a project is commissioned we will issue an invoice for 50% of the total fee (this is non-refundable). The remaining 50% will be invoiced once the website is put live. Beyond this, all invoices are subject to our standard payment terms. We are happy to discuss alternative payment arrangements under certain circumstances.

Updates, additions and work pertaining to delivered websites will be charged by time taken at our normal, current hourly rate (unless a bespoke project price has been agreed). This is currently £75 per hour.

Hosting, Domain Management & Email Provision through Pollywiggle

While we work hard to ensure your site runs optimally and continually, we do not guarantee 100% uptime. From time to time your site may be offline as a result of a technical issue, or be required to be offline for server maintenance. We will keep you informed about any such situation if it extends beyond a short amount of time, and do everything that we can to minimise any disruption to your service.

Hosting – Payment

If you pay for your hosting on a Direct Debit basis and wish to host your website elsewhere, then we require one month’s notice before termination of our arrangement.

If you have pay for your hosting on an annual basis and wish to migrate away before the end of your paid-up term, we offer no part-refunds or pro-rata refunds for any time your site will not be hosted with us but for which you have paid for.

Hosting – Control

If your website is hosted on the servers that we use, then we retain the right to ultimate administrative control. Should you require ultimate administrative privileges, then your website would have to be hosted elsewhere. This is to protect the integrity and security of the servers that we use, and other client websites hosted on them.

This also applies to domain level access and email set-up access. Direct access is not permissible in order to protect the integrity and security of our account areas, and other client domains and email mailboxes held there.


The email mailboxes offered with our hosting plans are complimentary optional extras on top of the hosting services, and technical support for email client integration or troubleshooting is not included. Should you choose not to take these mailboxes, we can suggest alternatives.

Domain Name Management

In order to provide our full range of hosting services, it is necessary for your domain name to be under our control. Domain name renewals will be administered via Pollywiggle in a timely fashion, ensuring your renewal does not lapse (unless you request that it should).

Moving Away

Should you wish to move your website away from Pollywiggle you may do so at any time, bearing in mind the points above relating to hosting, domains and email. We will attempt to help you should you wish to migrate your website or transfer your domain name away so far as is reasonably possible. If migration away takes an unreasonable amount of our time as a result of client needs (for example your new designer does not know how to set up your website at the new host), additional charges may be incurred.

If migration involves us sending you the websites files and/or database, once these are in your ownership and control, we bear no further liability or responsibility for them or what you choose to do with them after we have sent them to you.

Attending Pollywiggle Training & Events

Spaces at all Pollywiggle events and workshops must be booked and paid for in advance. For physical events, no ‘drop-ins’ will be possible ‘on the day’.

Pollywiggle reserves the right to refuse attendance to any participant, and may refund and cancel a booked place without any further explanation. If an attendee arrives in a state that is perceived to be unsuitable for the location and event, they may be refused entry and turned away without refund.

If you cannot attend an event, please contact us as soon as possible and we will try to assist. Cancellations within 48 hours of any given event or workshop will not be refunded in part or full. For online events, entry to the session will only be permitted up to 15 minutes after the start time, so please be prompt. After this time, you will unfortunately not be allowed entry to the online session.

All attendees must complete an ‘Introduction’ questionnaire prior to the event. This is to enable us to tailor our workshop or training so that it is the most helpful training for you.

All training materials, course manuals, slides, registered and unregistered designs, copyright works, trademarks and confidential information. are the intellectual property of Pollywiggle and used under copyright.

The event price does not include travel, accommodation, meals or other related expenses unless explicitly stated.

All prices are no VAT.

Law and Jurisdiction

Your use of this website, these terms and any matters arising are subject to the laws of England. Any dispute is subject to the exclusive jurisdiction of the Courts of England.

Changes To These Terms

We may revise these terms and conditions at any time by amending this page. Please check this page from time to time to take notice of any changes we made.

Our Company Details

Pollywiggle is owned and operated by Bishy B Industries Limited.

Bishy B Industries Ltd

97 Yarmouth Road, Norwich, Norfolk, NR7 0HF

Company Registration: 6029584

Registered in England & Wales. Registered office: 97 Yarmouth Road, Norwich, Norfolk, NR7 0HF.

Last updated: 5th January 2020.